Returns & Refund Policy
At From our family to yours ♡, your satisfaction is our priority. Due to the perishable nature of our food products, we offer replacements or refunds for items that arrive damaged or defective to ensure your family enjoys only the best.
Contact Us
Reach out to our family support team within 48 hours of delivery if there is an issue with your order.
Provide Documentation
Please include your order number and clear photos of the damaged product or packaging for our review.
Review Process
Our team will evaluate your request within 2 business days to determine the best solution for your situation.
Resolution
Once approved, we will immediately initiate a full refund to your original payment method or ship a fresh replacement.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing